Support Policy

At Psy Shoppy, we prioritize our customers and aim to provide comprehensive support for any inquiries or issues you may face. Please review our Support Policy to understand the services we offer and how to reach us.

Support Availability

Our customer support team is here to assist you through the following channels:

• Phone: +91 6383022826
• Email: info@psyshoppy.com

Support Hours:

Monday to Saturday: 9:00 AM – 6:00 PM IST
Closed on public holidays.

During these hours, we strive to respond promptly to all inquiries.

Response Time

We aim to respond to all queries within 24 hours on business days. During peak shopping periods or high-demand times, response times may extend slightly. Rest assured, we are committed to resolving your concerns as quickly as possible.

Types of Support Provided

• Order Inquiries:
• Order status updates.
• Changes or cancellations to your order.
• Refunds and related queries.
• Product Information:
• Assistance with product features, specifications, and availability.
• Technical Assistance:
• Help with navigating the website.
• Resolving payment issues or account-related problems.
• Returns & Refunds:
• Guidance on processing returns, exchanges, or refunds as per our Return Policy.
• General Inquiries:
• Any other questions related to our services or offerings.

Escalation Procedure

If you are not satisfied with the resolution provided by our support team, request to escalate your issue to a senior member of the support team. Your concern will be reviewed and addressed with utmost priority to ensure a satisfactory resolution.

Feedback

We value your feedback and suggestions to improve our services. If you have any comments about our support services, please reach out to us at info@psyshoppy.com. Your feedback helps us continually improve and serve you better.

Limitations

While we aim to offer exceptional support, certain limitations apply:

• We do not provide support for third-party products or services not sold directly on our platform.
• We reserve the right to decline support requests that are abusive, harassing, or violate our Terms and Conditions.